Frequently asked questions

To enjoy the benefits of Nuhdeek membership (such as Health and Wellness, Beauty and Mom and Baby clubs) you have to be enrolled in the program. We will send you membership details through your preferred channel.

We apply a strict privacy policy where your information will be protected and never shared with any third party without your prior permission.

If you return a product for a refund, we will deduct the number of points collected from your Nuhdeek account. Return will not be accepted unless customer provides the original invoice or the invoice number available in nahdi pharmacies smart mobile application.

With every Riyal spent, you will collect one point minimum that gets credited to your membership account within 24 hours from the transaction time. Extra points can be collected from nuhdeek points boosting offers. Points can be collected on all items purchased from the participating pharmacies except GLP-1 agonists for example Ozempic, Mounjaro..etc ,Insulin plus GLP-1 agonists, Specialty medications and Insurance Transaction . You can claim transaction points that has not been added to your membership account within one week from the transaction date using the transaction receipt. Points can be collected during promotions. Points can’t be collected on transactions paid by using vouchers. Points can’t be collected on redeemed points with transactions paid for in full or partially using redemptions.

Vouchers are valid for one time use only and it should be used anytime before the expiry date. Unutilized expired vouchers cannot be accepted or reissued. Vouchers cannot be returned after issuance, and cash refund is not available if the purchased product is of a lesser value than the voucher amount.

Collected points on active memberships are valid for 12 months for every purchase made. Points collected on new non active memberships are valid for 30 days only.

Noncompliance to these terms and conditions, misusing membership benefits or providing false information will result in terminating the membership. Nahdi Medical Company and its partners can cancel, withdraw or alter nuhdeek program, including these terms and conditions, any nuhdeek clubs or any nuhdeek membership, at any time without prior notice.